Code of Conduct

1. Introduction

Brity Group Limited ("we", "us", "our", or "Brity") is committed to providing a safe, inclusive, and professional learning environment for all participants. This Code of Conduct sets out the behavioural expectations for everyone attending our courses, whether in-person or online.

By enrolling on a Brity course, you agree to abide by this Code of Conduct. Compliance is also a condition of our Terms and Conditions.

This Code applies to all learners, delegates, and accompanying persons throughout all training activities, including breaks and any associated social events.

2. Our Values

Our training environment is built on these core values:

Respect

Treating all participants, trainers, and staff with dignity and courtesy

Inclusion

Welcoming people of all backgrounds, abilities, and identities

Professionalism

Maintaining appropriate conduct and focus throughout training

Safety

Prioritising physical and psychological wellbeing at all times

3. Professional Behaviour Expectations

All participants are expected to:

Arrive ready to learn with a positive and open attitude
Participate actively in discussions, demonstrations, and practical exercises
Listen attentively when trainers or other participants are speaking
Ask questions respectfully and allow others time to contribute
Keep mobile phones on silent and avoid unnecessary distractions
Dress appropriately for practical activities (comfortable clothing, flat shoes)
Follow health and safety instructions given by trainers

4. Respect, Inclusion & Anti-Harassment

We expect all participants to:

Treat everyone with dignity regardless of age, disability, gender, race, religion, sexual orientation, or any other characteristic
Use inclusive and respectful language at all times
Respect different learning styles, paces, and abilities
Support fellow learners in a collaborative, non-competitive spirit

Unacceptable Behaviour

The following will not be tolerated under any circumstances:

Harassment, bullying, or intimidation of any kind
Discriminatory remarks, jokes, or behaviour
Unwanted physical contact or sexual harassment
Aggressive, threatening, or violent behaviour
Mocking, belittling, or undermining other participants

Our full commitment to equality is set out in our Equality, Diversity & Inclusion Policy.

5. Attendance and Punctuality

Arrival

Arrive at least 10 minutes before the scheduled start time to allow for registration and settling in.

Full Attendance

You must attend the full duration of the course. Partial attendance may result in certification being withheld.

Late Arrival

Late arrival disrupts learning and may compromise safety during practical activities. Learners arriving more than 15 minutes late may not be admitted, as per awarding body requirements. No refund will be provided.

Breaks

Return promptly from scheduled breaks. Extended absences disrupt learning and may affect your assessment.

If you know you will be late or unable to attend, please contact us as soon as possible so we can advise on options.

6. Use of Equipment and Materials

Training equipment (manikins, AED trainers, bandages, etc.) is provided for learning purposes. All participants must:

Handle equipment carefully and use it only as instructed
Report any damage or faults to the trainer immediately
Follow hygiene protocols (e.g., using manikin wipes, hand sanitiser)
Not remove, photograph, or copy training materials without permission

Note: Deliberate damage to equipment may result in removal from the course and liability for repair or replacement costs.

7. Health, Safety and Wellbeing

First aid training involves physical activity. For everyone's safety:

Inform your trainer of any medical conditions, injuries, or disabilities that may affect your participation
Do not attend if you are unwell with infectious symptoms
You must not attend under the influence of alcohol or drugs
Follow fire evacuation procedures and emergency instructions

Reasonable adjustments can be made for participants with specific needs—please discuss this with us before your course.

8. Trainer Authority

Our trainers are responsible for maintaining a safe and effective learning environment. They have the authority to:

Set and enforce ground rules for the session
Manage discussions and ensure fair participation
Issue verbal warnings for disruptive behaviour
Remove participants from the session if behaviour is unacceptable
Report incidents to Brity management for further action

Trainer decisions during a session are final and will be reasonable and proportionate to the behaviour observed. If you believe a decision was unfair, you may raise a complaint afterwards through our formal complaints procedure.

9. Consequences of Misconduct

Breaches of this Code of Conduct will be addressed proportionately. Consequences may include:

Verbal Warning: For minor disruptions or first-time issues
Final Warning: For repeated issues or more serious breaches
Removal from Course: For serious misconduct or continued disruption. Removal from a course will normally result in the learner being unable to complete required assessments and therefore not receiving certification. No refund will be provided, as per our Terms and Conditions.
Permanent Ban: For gross misconduct, violence, or harassment. The individual will be prohibited from future Brity courses.

Important: Nothing in this Code limits our obligations under safeguarding or equality legislation.

In cases involving potential criminal conduct, we may report matters to the police or relevant authorities.

10. Online Learning Sessions

When participating in virtual or online sessions, additional expectations apply:

Join from a quiet, distraction-free environment where possible
Keep your camera on where possible, unless agreed otherwise with the trainer
Mute your microphone when not speaking to reduce background noise
Use the chat function appropriately and respectfully
Do not record, screenshot, or share session content without permission
Dress appropriately and ensure your background is suitable

11. Raising Concerns

If you witness or experience behaviour that breaches this Code of Conduct, please report it:

During a session: Speak to your trainer or approach them privately during a break
After a session: Email info@brity.co.uk
Safeguarding concerns: Report to our Designated Safeguarding Lead via safeguarding@brity.co.uk

All reports will be taken seriously, investigated appropriately, and handled confidentially. See our Safeguarding Policy for more information.

12. Acknowledgement

By booking onto a Brity Group Limited course, you confirm that you have read, understood, and agree to comply with this Code of Conduct.

This Code should be read alongside our:

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